Orders & Delivery
To ensure clarity and transparency, please take a moment to review our Shipping Policy below, which outlines essential details regarding our delivery times and procedures.
THINGS YOU NEED TO KNOW…
A. SHIPPING METHODS & DELIVERY TIMES
We adore our customers, and that's why we want to make your shopping experience as delightful as possible. We're so proud to offer free shipping worldwide, which means we take care of those extra fees for you. We also work with trusted shipping partners to ensure your order reaches you safely and efficiently.
Now, when it comes to delivery, our estimated time frame typically falls within 1 to 3 weeks, depending on your location. More than 85% of our orders arrive in less than 2 weeks.
Occasionally, unforeseen factors such as customs delays or logistical challenges beyond our control may cause deliveries to take longer. But don't worry! These instances are rare and we're committed to keeping you informed throughout the process and ensuring your order reaches you as quickly as possible.
In the unlikely event that you don't receive your order after the stated delivery timeframe, please contact us as soon as you are aware.
B. OUR PROCESS
After you place an order, we will process it within 1-2 business days. During this time, we'll prepare your items for shipment, conduct quality checks, and ensure everything is in order.
Please note that processing time is separate from shipping time and should be taken into consideration when estimating the overall delivery period.
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped.
a) CAN I MAKE A CHANGE TO MY ORDER?
There is a 12 hour window where you can change/cancel your order, you can do so by contacting our customer support team at support@voicevogue.com
Unfortunately, once this time has passed we're unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:
- Changing the item or size
- Delivery/billing address
- Adding/removing items to your order
As an online store, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you've purchased them.
There are a few factors that would cause a price to be amended, such as:
- Foreign exchange rates
- Increased costs in our supply chain (supplier or freight based)
- Improved product quality
- A shift in market price points
- Sales or Promotions
Unfortunately, we're unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.
Sadly, we're also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.
We're always moving forwards to ensure our products improve whilst sitting at an accessible price point, without compromising our quality standards - We appreciate your understanding!
c) I THINK MY ADDRESS IS WRONG ON MY ORDER?If you realize that you input the wrong address during checkout, please reach out to us within the 12 hours following your purchase. Sadly, we can't change an address with the courier once this time has passed.
If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.
Please know that if you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.
d) WHAT IF MY TRACKING HASN'T BEEN UPDATED?No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.
In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.
If you've realized that you've entered an incorrect or incomplete address, please reach out to our customer support team.
If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't been updated in 6+ working days please get in touch with us and we’ll be able to assist you.
e) I THINK MY ORDER IS WRONG AS IT ONLY CONTAINS SOME OF MY ITEMS?We’re sorry if there’s an item missing from your order. This is generally due to the following:
- Your order is being shipped in separate parcels - this can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. Don’t worry though! The remainder of the items in your order will arrive shortly afterwards.
- The item(s) missing may have been out of stock - it’s worth checking your emails (including your spam) to see if we've sent you an email about this.
C. CUSTOMS & FEES:
We are thrilled to provide international shipping services to customers across the globe. However, it's important to note that customs fees, import duties, and taxes may be imposed by the destination country.
Please be aware that these charges are the responsibility of the customer and are not included in the amount paid during the purchase.
To ensure a smooth and hassle-free experience, we highly recommend checking with your local customs office beforehand to understand any potential charges or restrictions that may apply before placing your international order.
If you have any questions or concerns regarding your order or our shipping process, please feel free to contact our customer support team at support@voicevogue.com
We're here to assist you and provide the best possible shopping experience.